Jul 15, 2026
Nikki Jackson is the North American Head of Learning Strategy and Emerging Talent at Gallagher Bassett. She works with workers compensation teams, for onboarding seasoned talent as well as new talent, and working to upscale talent as products and innovations emerge. From Delta Airlines and Walmart, Liberty Mutual to Gallagher Bassett, Nikki has a vast range of experience that make her an expert in the field. Today she highlights the lessons she has learned along the way, strategic use of tools for today’s talent pool, and the value of network and certifications in crafting a successful risk management career.
Key Takeaways:
- Nikki’s focus as Gallagher Bassett's North American Head of LSET.
- Early career Nikki’s focus was in medicine.
- Lessons learned from Nikki’s first job as an adjuster.
- Insights into her work with Liberty Mutual, Delta Airlines, and Walmart.
- Elevate the Narrative aims to help adjusters level up.
- Strategic initiatives for today’s talent pool.
- Utilizing AI to maximize resolution manager lessons.
- ‘Edutainment’ provides both education and entertainment value.
- Advice for women and parents in various career seasons.
- The value of continuous career growth.
- AI strategies for scaling education.
- Nikki’s imaginary alternative career path and vacation goals.
- Advice for a successful risk management career.
Mentioned in This Episode:
Tweetables:
“We are at a critical point in risk management where we need to bring more people in.”
“We deliver content in a form that’s easy to understand and has a lot of reach to it.”
“If you can couple entertainment value with your curriculum, your employees are going to watch it and retain it.”
“Risk management is all about innovation, it’s people, and it’s helping people.”